Tag Archives: resource discovery

Jisc Collections mobile issues workshop

On 16th July, I attended a workshop hosted by Jisc Collections to discuss issues around accessing library resources via mobile devices. The focus of the morning was sharing some of these issues through a series of presentations, and the afternoon focused on a workshop whereby we discussed, in groups, the current key issues and steps we could take to help solve some of these.

The event opened with an introduction by Mark Williams (Jisc Collections) and Ben Showers (Jisc Programme Manager) who shared the intended outcomes of the day. We then had a presentation from Keren Mills (Open University) who gave an overview of the Jisc-funded Mobilising Academic Content Online (MACON) project. Keren started her presentation by sharing the issues around users having to jump from mobile websites to apps for different content, and how this isn’t an efficient workflow for them. For this reason, the project focused on providing accessing to OU library resources via a mobile interface for their discovery service (EBSCO). One of the biggest issues they tackled as part of the project was authentication – sometimes this can cause problems on mobile devices as there are too many redirects for the browser to cope with, or it can be difficult for the user to work out what details they need to put in and where. By prompting users to login as soon as they start their search, this means they should only need to login once per search session to access content through the discovery service. They also adapted the design based on user feedback, and produced a best practice toolkit for delivering academic content to handheld devices (this includes recommendations about content formats, delivery, user requirements, and usability). Keren’s slides are below:

Following Keren’s presentation, I gave an overview of some of the work we did as part of the Jisc m-library community support project relating to this topic. In particular I focused on the Pathway to Best Practice on Providing access to resources via mobile devices. I shared some of the examples in this including Newcastle University’s LibGuide on Mobile apps and resources, University of Birmingham’s advice for users, and the Library Success wiki. I then shared some examples of the sorts of options available from publishers and providers at the moment to demonstrate the variety of different options. This included mobile websites, mobile apps, and a multitude of different approaches to logging in. My slides are below:

The next presentation, from Claire Gill and Claire Gravely at University of Sussex, gave some more detail on some of the options available and what this meant for libraries. At University of Sussex, they spent some time checking providers to see what mobile options were available. Of the 170 checked, 17 had mobile optimised websites and 28 had mobile apps (14 of which they classed as ‘usable’ i.e. access to full text, only having to login once, and easy to access). They then showed us some examples and shared the good and bad of each based on the things their users were likely to want to use the app for. The slides are below:

The final presentation was from Claire Grace (Open University) who spoke about the user’s expectations and the role of the library in checking access to resources. She explained that many of our users will have different devices for different purposes (e.g. they may use a phone/tablet for browsing websites and searching for resources, but prefer to use an ereader for reading books) and we need to understand this to know how best to support them. They are also likely to have different expectations for the different devices they use. The number of different devices (hardware and software) make it difficult for libraries to check access to resources. Claire encouraged us to push for standards and testing during development so we’re not finding that things don’t work as they should.

After lunch, we had a brief discussion about UK Federation and mobile access. A couple of resources were recommended for people to check out:

This led into the group discussions where the aim was to discuss the main concerns and offer suggestions for ways forward. There were some really interesting discussions about whether apps or mobile websites are preferable (most agreed mobile websites in this situation), issues and potential solutions for authentication (such as for example a mobile friendly version of Shibboleth or other authentication methods), and the issues around duplication of effort across the sector and how we can reduce that.

Jisc are writing up the notes from the discussions and will be sharing the outcomes in due course, but in the meantime I thought I’d share some of the main messages and suggestions for ways forward that I picked up on, which seemed to come under three themes:

  1. Communication
    This included organising and participating in wider discussions with libraries, publishers, and users to understand each other’s perspectives and work towards the common goal of simple access to resources regardless of the device used.
  2. Shared resources
    This included ideas such as contributing to a shared resource with details of mobile websites/apps – something that both libraries and publishers can contribute to (possible the Library Success wiki, or something similar)
  3. Shared best practice
    This included developing a set of standards or a specification for publishers to use when developing their mobile websites.

It was really useful to get a group together to discuss these common issues, and I certainly came out of the workshop much clearer about what needed to be done. If this is an area you are interested in, please subscribe to the blog (links at the top of the right column) as I’ll make sure to post updates.

Mlibs event – Resource discovery on mobile devices

This is part of a series of blog posts based on the sessions held at the Mobile technologies in libraries: information sharing event. More resources from the day are available at the event Lanyrd page.

Keren Mills (The Open University) gave a presentation during the afternoon breakout sessions focused on resource discover on mobile devices. This was based largely on the work Keren has been involved in with the MACON project as part of the JISC Mobile Infrastructure for Libraries programme. The notes below have been contributed by Ben Showers who attended Keren’s session

Keren Mills

Keren Mills

Before Keren began her presentation she asked the librarians present what the top things they wanted from discovery tools. She then asked what their students wanted from discovery tools.

The list was fairly recognisable:

  • Automated authentication – easy access and minimise the need to type.
  • Relevance ranking
  • ‘find similar’ type services (Amazon style)
  • spell checking/auto correct/complete type functionality (although it was recognised this can be frustrating in an academic context with complex terms)

In contrast to the high degree of functionality and granularity that is expected by librarians (and academics) from discovery services, a lot of research highlights that students don’t use or require the same level of functionality (see for example this JISC user behaviour observational study: User behaviour in resource discovery). Furthermore, the functionality available on mobile devices is often constrained, so there’s inevitably a balance between usability and functionality when developing for mobile.

A number of the participants echoed Keren’s analysis, arguing that increasingly library users want a Google like experience. This includes assumptions that the library discovery services will learn more about them the more they use it, a certain level of personalisation – something which is still in its infancy for library discovery services.

Keren stressed the importance of consulting users (students and researchers). One of the big problems with the academic environment is the diversity of the use-cases. It’s important to be clear about who your core audience is (Keren stressed the importance of extracting value from things like analytics, surveys, interviews etc).

It was also clear that libraries should be adopting a ‘mobile first’ policy: start with mobile, and work from there. This approach helps you focus on exactly what you’re trying to deliver.  It’s also beneficial in terms of accessibility and usability, as developing services for mobile incorporates best practice for accessibility.

The clear message from the session was that as professionals we can have very different expectations from the average user and heaping on all the functionality used by expert searchers can overwhelm less experienced searchers who are mostly looking for convenience, especially when they’re using a handheld device. Keren was keen to leave us with a philosophy of reduction wherever possible: reduce the number of required clicks, downloads, and scrolling. If students do have to download (and this is likely as libraries usually don’t create the content they serve) minimise the volume of the downloads.

Less, it seems, is definitely more.

Keren’s presentation is available on Slideshare (http://www.slideshare.net/mirya/resource-discovery-on-mobile-devices-keren-mills) and you can read more about this topic on the MACON project blog.