Tag Archives: access

Jisc Collections mobile issues workshop

On 16th July, I attended a workshop hosted by Jisc Collections to discuss issues around accessing library resources via mobile devices. The focus of the morning was sharing some of these issues through a series of presentations, and the afternoon focused on a workshop whereby we discussed, in groups, the current key issues and steps we could take to help solve some of these.

The event opened with an introduction by Mark Williams (Jisc Collections) and Ben Showers (Jisc Programme Manager) who shared the intended outcomes of the day. We then had a presentation from Keren Mills (Open University) who gave an overview of the Jisc-funded Mobilising Academic Content Online (MACON) project. Keren started her presentation by sharing the issues around users having to jump from mobile websites to apps for different content, and how this isn’t an efficient workflow for them. For this reason, the project focused on providing accessing to OU library resources via a mobile interface for their discovery service (EBSCO). One of the biggest issues they tackled as part of the project was authentication – sometimes this can cause problems on mobile devices as there are too many redirects for the browser to cope with, or it can be difficult for the user to work out what details they need to put in and where. By prompting users to login as soon as they start their search, this means they should only need to login once per search session to access content through the discovery service. They also adapted the design based on user feedback, and produced a best practice toolkit for delivering academic content to handheld devices (this includes recommendations about content formats, delivery, user requirements, and usability). Keren’s slides are below:

Following Keren’s presentation, I gave an overview of some of the work we did as part of the Jisc m-library community support project relating to this topic. In particular I focused on the Pathway to Best Practice on Providing access to resources via mobile devices. I shared some of the examples in this including Newcastle University’s LibGuide on Mobile apps and resources, University of Birmingham’s advice for users, and the Library Success wiki. I then shared some examples of the sorts of options available from publishers and providers at the moment to demonstrate the variety of different options. This included mobile websites, mobile apps, and a multitude of different approaches to logging in. My slides are below:

The next presentation, from Claire Gill and Claire Gravely at University of Sussex, gave some more detail on some of the options available and what this meant for libraries. At University of Sussex, they spent some time checking providers to see what mobile options were available. Of the 170 checked, 17 had mobile optimised websites and 28 had mobile apps (14 of which they classed as ‘usable’ i.e. access to full text, only having to login once, and easy to access). They then showed us some examples and shared the good and bad of each based on the things their users were likely to want to use the app for. The slides are below:

The final presentation was from Claire Grace (Open University) who spoke about the user’s expectations and the role of the library in checking access to resources. She explained that many of our users will have different devices for different purposes (e.g. they may use a phone/tablet for browsing websites and searching for resources, but prefer to use an ereader for reading books) and we need to understand this to know how best to support them. They are also likely to have different expectations for the different devices they use. The number of different devices (hardware and software) make it difficult for libraries to check access to resources. Claire encouraged us to push for standards and testing during development so we’re not finding that things don’t work as they should.

After lunch, we had a brief discussion about UK Federation and mobile access. A couple of resources were recommended for people to check out:

This led into the group discussions where the aim was to discuss the main concerns and offer suggestions for ways forward. There were some really interesting discussions about whether apps or mobile websites are preferable (most agreed mobile websites in this situation), issues and potential solutions for authentication (such as for example a mobile friendly version of Shibboleth or other authentication methods), and the issues around duplication of effort across the sector and how we can reduce that.

Jisc are writing up the notes from the discussions and will be sharing the outcomes in due course, but in the meantime I thought I’d share some of the main messages and suggestions for ways forward that I picked up on, which seemed to come under three themes:

  1. Communication
    This included organising and participating in wider discussions with libraries, publishers, and users to understand each other’s perspectives and work towards the common goal of simple access to resources regardless of the device used.
  2. Shared resources
    This included ideas such as contributing to a shared resource with details of mobile websites/apps – something that both libraries and publishers can contribute to (possible the Library Success wiki, or something similar)
  3. Shared best practice
    This included developing a set of standards or a specification for publishers to use when developing their mobile websites.

It was really useful to get a group together to discuss these common issues, and I certainly came out of the workshop much clearer about what needed to be done. If this is an area you are interested in, please subscribe to the blog (links at the top of the right column) as I’ll make sure to post updates.

Jisc Collections: Mobile resources library access issues workshop

Jisc Collections are hosting a free workshop on the topic of mobile access to library resources. Further details below and at http://mobilejisccollections-estw.eventbrite.co.uk where you can book your place.

16th July, Jisc Offices, Brettenham house, 5 Lancaster Place, London, WC2E 7EN

10.45 – 3.30pm

Considerable work has been conducted around the issues of mobile access to library resource, in particular within the Mobilising Academic Content Online project: http://www.open.ac.uk/blogs/macon/

In the light of that work, this workshop will attempt to gain consensus on what librarians need to know about their resources in mobile terms (such as: does it have device twinning?, does it have an “app”?, is the app fully functional?, is mobile federated access available, is the content in HTML5, and much more).

How such information can be best collected, collated and surfaced within the community will be discussed as well as examining the support that Jisc Collections could provide in that area.

The workshop will also look at how evaluation criteria might be defined and how this work could be take forward in an international environment looking at common best practice.

The structure of the day will include:

  • Scene setting
  • Summary of activity in the area
  • What libraries want
  • Publisher case study on developing mobile access
  • Articulating the issues
  • Way forward

Lunch will be provided, and there is limited support available for attendees who require help with travel costs (please contact m.williams@jisc-collections.ac.uk directly).


Further reading on this topic can be found:

UKSG  2013 – “Intergrating mobile technologies into the academic library” Claire Gill & Claire Graverly


UKSG 2013 – “Mobile publishing / publishing on the move  Victoria Wright, Taylor & Francis


Insights Journal – “Mobile authentication and access: any time, any place, any device?”  Mark Williams



If you have any questions please contact:

Mark Williams

T: 02030066042 (Direct)

E: m.williams@jisc-collections.ac.uk

JISC Collections